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Terms & Conditions

At SunriseDirect, we strive for complete customer satisfaction to ensure you choose us for all your future travel needs. To ensure clarity and avoid any misunderstandings, we want to outline our commitments to you and your obligations to us.

The following terms and conditions are designed to provide transparency and clarity regarding your booking.

Please read them carefully. It's important to note that these terms and conditions do not contradict or override the provisions of the Package Travel Regulations 2018 or the Unfair Terms in Consumer Contracts Regulations 1999.

Click here to view our booking terms document
Please see our Pick-up Point page for more information on our departure points and home pick up service.

Please click here for our website usage and privacy policy.

Please note that we try our very hardest to make sure that the information on our website is correct. All hotel details and sightseeing excursions are correct at the time of being published, however we may have to change specific tour details under extreme circumstances. If you are booked on this holiday and any changes are made, we will endeavour to let you know before your departure date. Details on your ticketing information will be correct if you are in any doubt. Should you spot a mistake on our website, we do appreciate being told so that we have the opportunity to rectify any errors.

Please click here to read our general terms and conditions of competition entry.
Occasionally we will advertise discount codes and special offers via our social media channels and email marketing. These offers are valid on new bookings only, booked according with the terms detailed on the social media post/email. 
Whilst we endeavour to ensure that all information is complete and accurate at all times, some items may change as a result of matters beyond our control. We will inform you of any material changes to any of the relevant details at the earliest opportunity, and always as part of the booking process, as a part of our commitment to quality customer service.

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